Privacy Policy

Introduction

Tundra-heron is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete inquiry forms on our website
• Subscribe to our communications
• Contact us via email
• Engage our services

This information may include your name, email address, mailing address, and details about your design preferences or project requirements.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website addresses
• General geographic location based on IP address

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Process and manage your service agreements
• Send administrative information such as project updates
• Improve our website and services based on user behavior
• Protect against fraudulent or unauthorized activity

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With artisan partners when necessary to fulfill your service requests, and only with your consent
• With service providers who assist us in operating our website and conducting our business
• When required by law or to protect our legal rights
• In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When personal information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to withdraw consent where processing is based on consent
• The right to object to certain processing activities

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any updates.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Address: 147 Artisan Lane, Toronto, ON M5V 2T6, Canada